Customer quotes page 3
Under promise and over deliver.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies
don't listen to their customers.
Know what your customers want most and what your company does best. Focus on where
those two meet.
Service, in short, is not what you do, but who you are. It is a way of living that you need to
bring to everything you do, if you are to bring it to your customer interactions.
If you're not serving the customer, your job is to be serving someone who is.
Customers don't expect you to be perfect. They do expect you to fix things when they go
In the end, the customer doesn't know, or care, if you are small or large as an organisation.
She or he only focuses on the garment hanging on the rail in the store.
If we can keep our competitors focused on us while we stay focused on the customer,
ultimately we'll turn out all right.
Every client you keep, is one less that you need to find.
Loyal customers, they don't just come back, they don't simply recommend you, they insist
that their friends do business with you.
Customer satisfaction is worthless. Customer loyalty is priceless.
When people talk about successful retailers and those that are not so successful, the
customer determines at the end of the day who is successful and for what reason.
Your customers are responsible for your company's reason for existing.
It starts with respect. If you respect the customer as a human being, and truly honor their
right to be treated fairly and honestly, everything else is much easier.
Even your most loyal customers always have a choice about where to take their business.
The interesting thing is when we design and architect a server, we don't design it for
Windows or Linux, we design it for both. We don't really care, as long as we're selling the one
the customer wants.