Customer quotes page 2
Is more distribution automatically better? No... From ipods to Rolex and Estee Lauder,
sustainable high-profit brands usually begin with controlled distribution. Remember, more
customers isn't the goal; more profit is.
Cheated customers and satisfied customers balance each other.
We look for opportunities where we can offer something better, fresher, and more valuable,
and we seize them. We often move into areas where the customer has traditionally received
a poor deal, and where the competition is complacent.
Sir Richard Branson
Once I get a client to accept the validity of this formula, 90 percent of our work is done.
Unfortunately, if a client will not agree to work with this formula, I am forced to end the
session and refund his money. Why? Because without acknowledgement of and commitment
to this formula, all other therapeutic techniques will fail.
This is the formula: C>E
See? I told you it was imple. C stands for Cause, and E stands for Effect. Cause is greater
than Effect. Each of us is living on one side or the other of this formula.
People don't care how much you know until they know how much you care.
John C. Maxwell
My main reason for adopting literature as a profession was that, as the author is never seen
by his clients, he need not dress respectably.
George Bernard Shaw
Your ability to communicate is an important tool in your pursuit of your goals, whether it is
with your family, your co-workers or your clients and customers.
Quality in a service or product is not what you put into it. It is what the client or customer
gets out of it.
Peter F. Drucker
Men are rich only as they give. He who gives great service gets great rewards.
If you don't understand people - customers, colleagues, leaders, owners, family, friends and
yourself, there is NO WAY you can ever experience success - at any level.
Get closer than ever to your customers. So close that you tell them what they need well
before they realize it themselves.
Merely satisfying customers will not be enough to earn their loyalty. Instead, they must
experience exceptional service worthy of their repeat business and referral. Understand the
factors that drive this customer revolution.
The goal as a company is to have customer service that is not just the best but legendary.
Customers buy for their reasons, not yours.
Orvel Ray Wilson
The nature of any human being, certainly anyone on Wall Street, is "the better deal you give
the customer, the worse deal it is for you."
Every great business is built on friendship.
J. C. Penney
Revolve your world around the customer and more customers will revolve around you.
We see our customers as invited guests to a party, and we are the hosts. It's our job to
make the customer experience a little bit better.
Your customer doesn't care how much you know until they know how much you care.
When the customer comes first, the customer will last.
You'll never have a product or price advantage again. They can be easily duplicated, but a
strong customer service culture can't be copied.
Christmas gift suggestions: To your enemy, forgiveness. To an opponent, tolerance. To a
friend, your heart. To a customer, service. To all, charity. To every child, a good example.
To yourself, respect.
Make a customer, not a sale.
Being on par in terms of price and quality only gets you into the game. Service wins the
Thank your customer for complaining and mean it. Most will never bother to complain. They'll
just walk away.
We listened to what our customers wanted and acted on what they said. Good things happen
when you pay attention.
John F. Smith
Good leaders must first become good servants.
The easiest and most powerful way to increase customer loyalty is really very simple. Make
your customers happy.
I don't like customer service, because I don't believe the customer should have to pay and
help out too.
Good customer service costs less than bad customer service.
If you take the approach of "earning" your customer' business every day and treating them
well, they're less likely to try someone else.